Return Policy

**Return Policy**

**Free Returns & Refunds**

We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it for a full refund, free of charge.

**Eligibility for Returns**
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unworn, and in their original packaging with all tags attached.
- Personalized or custom-made items are non-returnable unless defective.
- Sale items may be returned only if they are defective or damaged.

**Condition of Returned Items**
All returned merchandise will be inspected upon receipt. Items that show signs of wear, use, or damage beyond normal inspection will not be eligible for a refund and may be returned to you at your expense.

**How to Initiate a Return**
1. Contact our customer service team via email or phone to request a Return Merchandise Authorization (RMA) number.
2. Pack the item securely in its original packaging, including all accessories and documentation.
3. Clearly write your RMA number on the outside of the package.
4. Ship the package to the address provided by our support team. We will provide a prepaid return shipping label for your convenience.

**Refund Process**
- Once we receive and inspect your return, we will process your refund within 5–7 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
- Shipping costs (if any) will be fully refunded for eligible returns.

**Damaged or Defective Items**
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange a replacement or full refund, including all shipping charges.

**Contact Information**
If you have any questions or need assistance with your return, please do not hesitate to reach out:

- **Company Address:**
Jilin Province Government Office Area, No. 55 Renmin Street, Nanguan District, Changchun City, Jilin Province, China

- **Email:** [email protected]

- **Phone:** +86 13515963426

**Note:** This policy applies only to purchases made directly through our store. For purchases made through third-party retailers, please refer to their respective return policies.